Refund Policy

At We, customer satisfaction is our top priority. We want you to be fully confident in every purchase you make. If for any reason you are not completely satisfied with your order, we offer a clear and fair refund policy to ensure your peace of mind.

1. Returns Eligibility
To qualify for a return or refund:

Items must be unused, unworn, and in their original packaging.
The return request must be submitted within 30 days of the delivery date.
Proof of purchase (order confirmation or receipt) is required.

Certain items such as personalized products, clearance items, or perishable goods may not be eligible for return.

2. Return Process

Submit a return request through our website with your order number and reason for return.
Our team will review your request and provide a return authorization along with the return address.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

3. Refunds

Approved refunds will be processed to your original method of payment within 5–10 business days.
Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).
In case of delays, please contact your bank or credit card provider, as processing times may vary.

4. Exchanges
We offer exchanges for defective or damaged items. If you wish to exchange your item for the same product, please specify this in your return request.

5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately with photos of the product and packaging. We will arrange a replacement or full refund at no additional cost.

6. Non-Returnable Items
Certain product categories may not be eligible for return due to hygiene or safety reasons. Please check the product page for specific details before purchasing.

7. Late or Missing Refunds
If you haven’t received your refund within the stated time frame, please check with your payment provider first. If the issue persists, contact our support team for assistance.

8. Our Commitment
We aim to make every transaction smooth and worry-free. Our refund process is transparent, customer-focused, and designed to ensure that your shopping experience with We remains positive and reliable.